Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.
Return Window
We accept returns within 30 days from the date you receive your order.
To qualify for a return, items must:
• Be unused and in the same condition as received
• Include all original packaging and accessories
• Include proof of purchase (order number or receipt)
Return Shipping
Customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping service, as we are not responsible for lost or undeliverable return packages.
Refunds
Once your return is received and inspected, we will notify you via email.
If approved, refunds will be issued to your original payment method within 3–7 business days (processing times may vary depending on your bank or payment provider).
Shipping fees (if applicable) are non-refundable.
Partial refunds may be granted for:
• Items not in original condition
• Items returned after the 30-day window
• Missing parts or packaging
Exchanges
We do not offer direct exchanges.
If you need a different product, please return your item for a refund and place a new order.
Final Sale Items
Some products are designated as Final Sale and are not eligible for returns, exchanges, or refunds.
This includes all items in the following collection(s): Final Sale
Final Sale items are clearly marked at checkout.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:
• Your order number
• Photos of the issue
• A brief description
We will replace the item at no additional cost.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this timeframe, your order may already be in processing or shipped and cannot be cancelled.
How to Start a Return
To begin a return, please contact our support team:
Include your order number and reason for return.
Our team will respond within 24–48 hours.
Questions?
If you have any questions regarding our return or refund policies, feel free to reach out anytime.
We’re here to help and ensure you have a smooth shopping experience.