FAQs — Steevara™ Teaware
1. When will my order ship?
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed on weekends or holidays.
2. How long is shipping?
We currently ship to the United States, Canada, the UK, Australia, and New Zealand.
Estimated delivery time: 7–15 business days (depending on destination & customs).
3. How can I track my order?
Once your order ships, we will email you a tracking number.
Tracking updates may take 24–48 hours to appear.
4. What if my order arrives damaged?
If your teapot arrives damaged or defective, contact us within 7 days with:
- Your order number
- Photos of the item + packaging
We will send a replacement at no cost.
5. Do you accept returns or refunds?
Yes — we accept returns within 30 days for unused items in original packaging.
Please see our full Return Policy page for detailed instructions.
6. Can I change or cancel my order?
Orders can only be cancelled or changed within 12 hours of purchase.
After that, your package may already be in processing.
7. Which teapot material do you use?
Steevara™ teapots are made with premium borosilicate glass, known for its high heat resistance and exceptional clarity.
8. Do you offer worldwide shipping?
Yes. Shipping costs and delivery times vary by region.
9. How can I contact customer support?
📧 Email us anytime: support@steevara.com
We usually reply within 24 hours.